Is there any support by Creamware?

balaftuna · Post by **balaftuna** » Thu Jun 07, 2007 2:47 am

hi. My business runs of a Pulsar II, and now that I am having installation problems due to a new computer (post about the problem in the problems forum), I cannot do anything, and actually lose money until this is fixed.

I tried to phone the support phone number on the Creamware web site for the last 2 days, but so far no reply.

Any ideas what is happening there?
Any ideas where can I turn to ?

Thanking you .

Shay
shaysstudio.ie

grappa · Post by **grappa** » Thu Jun 07, 2007 3:30 am

Mail Ralf direct on rb(at)soniccore.com (replace at).

I am sure he will respond.

Simon

bill3107 · Post by **bill3107** » Thu Jun 07, 2007 3:36 am

yes since the removal (very recent), the email way is the safer... I have received several emails from support this very week...

Mr Arkadin · Post by **Mr Arkadin** » Thu Jun 07, 2007 4:14 am

Yes, in the first instance email Ralf, but also direct any fiurther queries to SonicCore rather than Creamware. Don't know if it's the same number you tried but try this one ++49 2241 3019557 i found on the SonicCore website.

balaftuna · Post by **balaftuna** » Fri Jun 08, 2007 1:46 am

..mystery solved. it was a holiday in German yesterday.

balaftuna · Post by **balaftuna** » Fri Jun 08, 2007 2:03 am

interesting, Rob suggested I change the computer from ATPI to standard PC. now I am waiting for the guy who installed the PC to tell me how this is done, since it wasn't where Rob expected it to be.

Shroomz~> · Post by **Shroomz~>** » Fri Jun 08, 2007 9:45 am

Hi,

you would need to have windows reinstalled. A standard PC installation is done by pressing F5 at a specific point early in the install procedure.

regards,
Shroomz

balaftuna · Post by **balaftuna** » Fri Jun 08, 2007 1:34 pm

cheers Shroomz, not the best news, but at least i know what to do next!
all the best.

erminardi · Post by **erminardi** » Fri Jun 08, 2007 1:46 pm

Shroomz wrote:Hi,

you would need to have windows reinstalled. A standard PC installation is done by pressing F5 at a specific point early in the install procedure.

regards,
Shroomz

it's not necessary. Go into bios of MB and set "Plug 'n Play OS=NO"
then go to "control panel" -> (I don't know the right translation) "system" -> "pheripheric"
Go into "computer", then "ACPI-PC" -> "driver" -> "update driver"
choose "update (or install) from a list" -> on the righr window select "Standard PC"
Now the PC needs reboot, and magically you are into Standard PC mode

ps. all the drivers needs to be reinstalled exactly as a new WinXp clean installation, but if I can rememeber, this operation should be automatic, just a couple of auto reboots are needed.

Cheers

balaftuna · Post by **balaftuna** » Fri Jun 08, 2007 2:44 pm

NICE!
this forum rocks!

erminardi · Post by **erminardi** » Fri Jun 08, 2007 3:14 pm

We are the CW/SC support

hifiboom · Post by **hifiboom** » Fri Jun 08, 2007 4:13 pm