It would be great if you could convince them of thatscope4live wrote: his talents are better suited as a developer instead or PR work.

It would make quite a difference if they had someone for the forum PR.
Btw, the positive experience you have with them regarding upgrading features etc. is great of course, noone denies that.
However the same is true for our own SDK devellopers, all updates and betas with extra features proove that.
Yet I wouldn't say that this personal service allows someone to start making strange insults and false accusations of piracy.
In fact, there is no relationship between quality of work and (public) behaviour.
So you also cannot settle the one aspect against the other.
Piddi's remark seems to refer to that logic also.