Creamware is considering charging for key transferring

next to nothing · Post by **next to nothing** » Mon May 10, 2004 3:23 pm

http://www.planetz.com/forums/viewtopic ... &forum=1&4

look at kwilds post

Post by **Guest** » Mon May 10, 2004 5:48 pm

I guess it is already there

PlugIn Activation Transfer
for one PlugIn
Art.No. MOP-97E1

Transferring the activation of one PlugIn from one card to one other card requires you to purchase this service item. Forward your email invoice to our support and they will perform this activation transfer for you.

Further information
To top of page
35.00 EUR

PlugIn Activation Transfer
from/to one Card
Art.No. MOP-98E1

This service item lets you transfer multiple PlugIn activations from one card to one other card. Forward your email invoice to our support and they will perform this activation transfer for you.

Further information
To top of page
55.00 EUR

[ This Message was edited by: antar on 2004-05-10 18:49 ]

sinix · Post by **sinix** » Mon May 10, 2004 5:58 pm

Honestly, I can't blame them. Time is money and I can see how this could easily tie one or two full time employees up just transferring keys. They should be compensated for their time and I don't think this can be expected in the purchase of the card.

Nisse · Post by **Nisse** » Mon May 10, 2004 6:13 pm

Bah, if they can start up a web shop they should be able to implement an automatic web service for this.

next to nothing · Post by **next to nothing** » Mon May 10, 2004 6:56 pm

On 2004-05-10 18:58, sinix wrote:
Honestly, I can't blame them. Time is money and I can see how this could easily tie one or two full time employees up just transferring keys. They should be compensated for their time and I don't think this can be expected in the purchase of the card.

So it is official...

well, i guess it is time to lower the device prices even more since after sale services now are incredibly limited.

IMHO, a bad move. A system for an easier workflow on the keytransfer process would be of more use. as stated earlier, the key transfer process will be just as time consuming. wether you charge or not for the app, it will take just as much time from other support issues.

darkrezin · Post by **darkrezin** » Mon May 10, 2004 7:34 pm

I must say it's a bit of a sad move.. I'm personally someone who wanted to sell quite a few keys to plugins I don't need after buying a used card. In CWA's defence at least they made a multiple transfer set price.

I can understand them doing this - I do tech support myself and I know that somewhere along the line, support guys have to be paid.

I don't think this is the right way to go about it though.. but I guess a company in this position is in no position to choose

I think that in the rebranding PR, it's easy to forget that the company had to fire almost their entire staff - clearly not a company with much of a choice. I just hope they've thought this through properly.

I think they should at least consider making transfers between your own cards free.. Otherwise this could really be a kick in the teeth for current owners who wanted to buy another more powerful card and transfer keys to it.. it could perhaps even reduce sales of new cards.

_________________

Neko no ongaeshi

[ This Message was edited by: dArKr3zIn on 2004-05-10 20:36 ]

kensuguro · Post by **kensuguro** » Mon May 10, 2004 9:03 pm

logical choice, but it's kinda sad cuz it goes to show how desperate the situation is becoming... I mean, a processing fee of something like 5 euros would be okay. but 35? It's still not a serious amount, but I can't say it's "don't need to think about it too much" type of cheapness either.

astroman · Post by **astroman** » Mon May 10, 2004 10:51 pm

invoicing and bookkeeping alone costs them at least 5 Euro per item.
I know for shure because it was exactly the amount calculated by my ex-boss (a real fanatic about such things) 12 years ago

the process is not automatable (afaik), requires the exchange of several emails and may cause significant additional effort if something goes wrong.

germany isn't exactly a low wage country, a regular craftsman for doing house repair charges from 55 Euro/hour upwards and years ago I've seen service bills by Siemens with rates of 150 Euro/hour.

and finally everything became twice as expensive due to our 'unique' currency

@dark: I'll keep my offer for VDAT anyway

cheers, Tom

at0m · Post by **at0m** » Mon May 10, 2004 11:38 pm

Nisse wrote:
Bah, if they can start up a web shop they should be able to implement an automatic web service for this.

I been waiting for someone to say this. Do you mind lending me Vinco this afternoon? You can borrow my Minimax.

Ridiculous ain't it.

kensuguro · Post by **kensuguro** » Tue May 11, 2004 12:42 am

germany isn't exactly a low wage country, a regular craftsman for doing house repair charges from 55 Euro/hour upwards and years ago I've seen service bills by Siemens with rates of 150 Euro/hour.

It figures... it's strange cuz in Japan, very few people work full time. Actually, companies don't take too many full time workers unless they're a huge corporation. There are companies that work as agents in distributing part time workers, and most smaller companies contact use these agents when they need simple jobs that need to be done at low costs. A lot of college graduates work for the agents now, instead of getting employed full time. This way, it's cheaper for the company, and easier for the part time workers because the agent finds jobs for them.

So stuff like phone tech support or key transfers could be done at around 8-12 euros per head per hour, I would imagine. Seems Germany's a tough place for a company that has limited resources.

stefanh · Post by **stefanh** » Tue May 11, 2004 1:18 am

Sorry Creamware,
this is not acceptable!
This will make selling a plugin impossible.
I don't understand why this procedure is so much work! Please explain this to us. I think it is just an computer generated code, some typing, a meil, or two.
Pain in the ass for all my plugs. Well i don't want to sell one, but what is if one my cards break and i need a new one.
I was knowing this befor, but it shows one time, that software isn't a good deal.

GuruDooDoo · Post by **GuruDooDoo** » Tue May 11, 2004 1:42 am

Hare creamware,Hare creamware
creamware,creamware,Hare Hare

I was joking
how could you answer to such foolish threads?
I go back to heaven
bye
Hare creamware,Hare creamware
creamware,creamware,Hare Hare

[ This Message was edited by: GuruDooDoo on 2004-05-12 07:59 ]

Ashkenazy · Post by **Ashkenazy** » Tue May 11, 2004 1:46 am

LOL!!!

I'm a Creamwaretology whitness.

Hail to the Creamwan Shri-Rajneesh!

[ This Message was edited by: Ashkenazy on 2004-05-11 02:59 ]

wayne · Post by **wayne** » Tue May 11, 2004 2:34 am

More chant less rant

Counterparts · Post by **Counterparts** » Tue May 11, 2004 2:59 am

Hey!

Perhaps we can turn this around. As PlanetZ takes the brunt of SFP-related 'support calls', surely we can charge CWA oh, say 35 Euros for everytime we help with somebody's problem!

badda-boom tish!

Royston

GuruDooDoo · Post by **GuruDooDoo** » Tue May 11, 2004 3:14 am

I was joking
how could you answer to such foolish threads?
I go back to heaven
bye

Hare creamware

[ This Message was edited by: GuruDooDoo on 2004-05-11 05:26 ]

[ This Message was edited by: GuruDooDoo on 2004-05-12 07:59 ]

kwild · Post by **kwild** » Tue May 11, 2004 4:22 am

That "genius" at creamware wants pay us for their copy protection...
All that complicated system of keys are a creamware problem,not a problem of the users...
Anyway we can accept paying 5 euros but 35 or 55?That people are crazy!!!!
Well,and if i need to exchange a plug with another?Who pays for that fucking idiot "plugin activation trasfer" application?

[ This Message was edited by: kwild on 2004-05-11 05:23 ]

Immanuel · Post by **Immanuel** » Tue May 11, 2004 4:37 am

On 2004-05-11 05:22, kwild wrote:
All that complicated system of keys are a creamware problem,not a problem of the users...

You are so right. The complicated copy protection system is not a to the users. It keeps warez away. Therefor Creamware Audio actually sells the plug-ins we use. Therefor Creamware Audio actually gets more money in. Therefor Creamware stays in bussiness (definitely not a problem to the users). If half of the plug-ins out there where warez, Creamware Audio would have to charge double to get the same amount of money. Therefor it is definitely not a problem to the users, that Creamware Audio has a good copy protection system.

It is annoying to have to pay for transfering keys. It does make it less atractive to resell one's spare plug-ins. But if the alternative to the efficient copy protection system is doubled prices, then I think it is a pretty good deal to the user as it is now after all.

GuruDooDoo · Post by **GuruDooDoo** » Tue May 11, 2004 4:38 am

Hare creamware!
I was joking
how could you answer to such foolish threads?
I go back to heaven
bye
Hare creamware

[ This Message was edited by: GuruDooDoo on 2004-05-11 05:43 ]

[ This Message was edited by: GuruDooDoo on 2004-05-12 08:00 ]

Counterparts · Post by **Counterparts** » Tue May 11, 2004 4:43 am

GuruDooDoo wrote:

if someone from creaware read this they could consider seriously to make us pay
for support!

Oops - too late by the sound of it!

I totally disagree with Creamware's policy on this matter - hence my posting. Transference of keys from one board to another should be simple and fully automated, using a web-based front end.

Rocket science, it ain't.

Royston