Creamware lied to me about a promblem that I had with a PulsarII card.
I purchased 2 pulsar 2 cards, and 2 tdat a16's for 11,000 guilders.
They had a bug in the software and they lied to me about it forcing me to buy a more expensive motherboard for nothing.
After complaining a representative at creamware admitted they lied about the bug but offered me no compensation or even an apology.
This I find highly unprofessional and downright dishonest
Niki
Creamware responsibility
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Guest
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Guest
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Guest
Subject: hey what...?
if he had anything to proof that, and i can´t imagine that they told him "get a new mobo, that will solve your prob. it´s not our fault".
and if he would send a REAL letter (one of paper
to CW in terms of getting that problem he think he´s having done, he would be serious enough not to spam a forum with his annoying angry postings.
my few kbytes
Mo
if he had anything to proof that, and i can´t imagine that they told him "get a new mobo, that will solve your prob. it´s not our fault".
and if he would send a REAL letter (one of paper
to CW in terms of getting that problem he think he´s having done, he would be serious enough not to spam a forum with his annoying angry postings.my few kbytes
Mo
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Guest
Subject: Re: Creamware responsibility
I have no idea what your problem was, so I cannot comment on this individual case.
However, I can tell you that noone here deliberately tells lies to customers. We are proud of our products and believe in them, so we don't have to tell lies about them.
Of course it is possibly that someone gave you a wrong information, but this is probably due to a) we did not know better at the time, b) a human error or c) a misunderstanding, or a mixture of all.
Please understand when we recommend a different PC component (e.g. when we know of problems with some motherboards that are possibly also the cause of the problems the user describes)or some other solution, and it turns out that this does not help, we cannot pay you a compensation for this. And no other manufacturer will do.
We try to give you technical support which means we have to find out from the distance what the cause of a problem is and we suggest what we think might help. Unfortunately a computer is a system with so many components which all interact with each other. This is why it is often impossible to tell what will work and what not in advance.
For this reason you cannot expect an official apology if a suggestion from a supporter does not help. But be sure, we feel nevertheless sorry when a user has problems with our products or wasted money with trouble-shooting, and we try all we can do to avoid this.
Ingo,
CreamWare
I have no idea what your problem was, so I cannot comment on this individual case.
However, I can tell you that noone here deliberately tells lies to customers. We are proud of our products and believe in them, so we don't have to tell lies about them.
Of course it is possibly that someone gave you a wrong information, but this is probably due to a) we did not know better at the time, b) a human error or c) a misunderstanding, or a mixture of all.
Please understand when we recommend a different PC component (e.g. when we know of problems with some motherboards that are possibly also the cause of the problems the user describes)or some other solution, and it turns out that this does not help, we cannot pay you a compensation for this. And no other manufacturer will do.
We try to give you technical support which means we have to find out from the distance what the cause of a problem is and we suggest what we think might help. Unfortunately a computer is a system with so many components which all interact with each other. This is why it is often impossible to tell what will work and what not in advance.
For this reason you cannot expect an official apology if a suggestion from a supporter does not help. But be sure, we feel nevertheless sorry when a user has problems with our products or wasted money with trouble-shooting, and we try all we can do to avoid this.
Ingo,
CreamWare
Subject: Creamware responsibility
Ingo,
I was told by a creamware representative that it was company policy not to admit to the promblem I had.
The problem was in 2.01 when using 2 Pulsar 2 cards when selecting Pulsar 2 source you Pulsar 2 analog destination.
I was originally told that it was my motherboard and my processor and I should change them.
The change cost me 800.000 guilders more and 2 weeks of no studio.
After changing motherboards and processors the problem remained
I then contacted creamware who told me that it made no difference if it read analog destination and that I should use it anyway and that's when they admitted there was aproblem and that it was company policy not to mention or admit it.
They sent me a patch to try and fix it that was not available to the public.
I'm sure you can appreciate that I can not reveal the name of the source as he tried to help me.
Niki
Ingo,
I was told by a creamware representative that it was company policy not to admit to the promblem I had.
The problem was in 2.01 when using 2 Pulsar 2 cards when selecting Pulsar 2 source you Pulsar 2 analog destination.
I was originally told that it was my motherboard and my processor and I should change them.
The change cost me 800.000 guilders more and 2 weeks of no studio.
After changing motherboards and processors the problem remained
I then contacted creamware who told me that it made no difference if it read analog destination and that I should use it anyway and that's when they admitted there was aproblem and that it was company policy not to mention or admit it.
They sent me a patch to try and fix it that was not available to the public.
I'm sure you can appreciate that I can not reveal the name of the source as he tried to help me.
Niki
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Guest
Subject: Maybe you shouldn't
To the people at Creamware,
Maybe it's better not to advise any (specific) hardware other than yours. There are several reasons for this.
1) Your company cannot guarantee it's working and you're company is not willing to take any responsibility for it.
2) Hardware advised by the 'Creamware' company (people will look at you like this) will be looked at (lots of customers do), as 'the only working hardware'. This is a little on the edge, because it leaves room for 'deals with harware manufacturers', when it comes to optimising software, driver compatibility, etc..
3) It's more professional to tell your customers "At this moment we don't know what the exact problem is" than give them an (expensive) 'solution', which is not guaranteed to work.
Ofcourse I understand that all you try to do, is to help people out the best you can. Just take the thing above in consideration.
Best regards,
Marcel
To the people at Creamware,
Maybe it's better not to advise any (specific) hardware other than yours. There are several reasons for this.
1) Your company cannot guarantee it's working and you're company is not willing to take any responsibility for it.
2) Hardware advised by the 'Creamware' company (people will look at you like this) will be looked at (lots of customers do), as 'the only working hardware'. This is a little on the edge, because it leaves room for 'deals with harware manufacturers', when it comes to optimising software, driver compatibility, etc..
3) It's more professional to tell your customers "At this moment we don't know what the exact problem is" than give them an (expensive) 'solution', which is not guaranteed to work.
Ofcourse I understand that all you try to do, is to help people out the best you can. Just take the thing above in consideration.
Best regards,
Marcel