support from CW

virtualstudio · Post by **virtualstudio** » Fri Nov 28, 2003 9:23 am

anybody here has an idea why CW doesn't react to my e-mails, are there maybe hollidays in Germany?

regards
Terranova-Amsterdam

siberiansun · Post by **siberiansun** » Fri Nov 28, 2003 12:14 pm

i sold my pulsarII in the beginning of october, CW hasn't transferred the hardware to the buyer yet. let alone my "allkeys" file.
i e-mailed them 5-6 times.

Post by **hubird** » Fri Nov 28, 2003 4:59 pm

they are doing a tour if I'm right, in Switzerland and Germany.

braincell · Post by **braincell** » Sun Nov 30, 2003 9:50 am

Don't you wish you could have just sold it with no problems the way we can do with hardware synthesizers? Software companies annoy me to no end. We should own what we buy 100% without having to get "permission" from some other company to sell it!!!!

King of Snake · Post by **King of Snake** » Sun Nov 30, 2003 4:16 pm

then again, hardware synth manufacturers don't have to worry about software piracy...

Post by **garyb** » Sun Nov 30, 2003 5:55 pm

duh.
if it was straight hardware,you couldn't afford to buy it.typical of life,win some,lose some.

Shayne White · Post by **Shayne White** » Mon Dec 01, 2003 2:12 am

Noah is hardware, yet it can still be pirated! (Software plugs.)

Shayne

_________________
Discover Human Music by Shayne White at: http://www.shaynesworld.com

[ This Message was edited by: Shayne White on 2003-12-01 02:13 ]

two · Post by **two** » Mon Dec 08, 2003 7:45 am

On 2003-11-28 09:23, virtualstudio wrote:
anybody here has an idea why CW doesn't react to my e-mails, are there maybe hollidays in Germany?

Hmm, not that long. I've the same problem with 2 Cards yet. No answer from CW since 2 weeks.
And now the shop and forum is down without any comment...

MikeRaphone · Post by **MikeRaphone** » Mon Dec 08, 2003 8:13 am

In deed!
Shop down, can't access My page either

, maybe CW Frank would care to comment on this!

Shayne White · Post by **Shayne White** » Mon Dec 08, 2003 12:54 pm

I can't get in either. I'm supposed to get a PowerPulsar today with the Christmas packs, and now I won't be able to get any of the devices!!

Shayne

kimgr · Post by **kimgr** » Mon Dec 08, 2003 1:21 pm

Shop is still down !!!
And I was just about to buy my first plugin in months...

Not a good sign.
Maybe it's time to break open those boxes standing in the corner that has "Protools|HD" printed on them ???

Kim.

R-type · Post by **R-type** » Mon Dec 08, 2003 2:39 pm

I can't believe it. The I/O parts finally arrive to get my powerpulsar working and the shop's down so I can't register both the plugin packs.

This purchase has been curse.

However I have got all those DSPs and I can now run 12 minimaxes...lol

virtualstudio · Post by **virtualstudio** » Mon Dec 08, 2003 2:51 pm

the reason I send the mail(see top topic) to CW in the first place was I've 5 CW boards but only 4 were showing on the Download page.
now still no reply and none on the page.
this really sh*t!!!!

regards

[ This Message was edited by: virtualstudio on 2003-12-08 14:52 ]

krizrox · Post by **krizrox** » Mon Dec 08, 2003 7:24 pm

Frustrating ain't it?

btw: I had called CW tech support a couple of weeks ago and was told that Paul was gone until after the new year.

I doubt you will get any answer until 2004. Don't they always shut down in December?

[ This Message was edited by: krizrox on 2003-12-08 19:27 ]

ernest@303.nu · Post by **ernest@303.nu** » Mon Dec 08, 2003 8:02 pm

On 2003-12-08 14:51, virtualstudio wrote:
the reason I send the mail(see top topic) to CW in the first place was I've 5 CW boards but only 4 were showing on the Download page.
now still no reply and none on the page.

We've had a similar problem (more than 4 cards but only 4 showing up), but although a couple of cards didn't show up, the plugins for these cards were online anyway! Apparently these plugins were added to the *last* card on the page. Of course there's no other way of knowing which plugin belongs to which card, other than generating and checking the filename afterwards. A bit frustrating, but we're glad we could download our properties.

Hope this helps?

It's always sad to hear about these support-issues with Creamware. I hope they'll ever learn!

petal · Post by **petal** » Mon Dec 08, 2003 8:15 pm

I'm afraid the frase should be: will they ever earn?

Shayne White · Post by **Shayne White** » Mon Dec 08, 2003 8:25 pm

And "frase" is spelled "phrase."

petal · Post by **petal** » Mon Dec 08, 2003 9:44 pm

Not in danish....... no, I can't save the situation - DOH!

Thomas

Post by **Guest** » Tue Dec 09, 2003 2:42 am

Patience people, it is December and companies do maintenance around the holidays ,
I heard that CW Germany is updating their server and parts of it will be down until Wednesday (shop/registration). They are also moving into a new address in the next few weeks so things will take longer to be fixed but that is the best time to do that and just before the holidays.

cheers

next to nothing · Post by **next to nothing** » Tue Dec 09, 2003 7:55 am

wouldnt hurt them to let us (the customers) know.