So i bought a second card

Fluxpod · Post by **Fluxpod** » Tue Dec 18, 2007 4:54 am

Ok i have a pulsar 1 which is fine but you know,so i got myself a scope 2 from e-bay yesterday.Thing is...do i need to reinstall the software? Or do i have to switch the pulsar1 in a "lower" pci slot? ( I heard the upper card will be the master,is that korrekt?) I also tried to get me a s/tdm cable vie sonic-core phone support just to find out the number doesnt exist anymore...i e-mailed em just 5 mins ago..will see :/

Would be nice if someone could clear the questions

next to nothing · Post by **next to nothing** » Tue Dec 18, 2007 5:05 am

stick it in, connect the stdm cable in each end, and hey presto, everything is ok.

It might ask for drivers (cant really remember) but they are allready in your computer so it should be ok. As for what pci slot to use, have a look in your motherboard manual as to what slots are sharing adresses.

have a look here:

http://www.planetz.com/forums/viewtopic.php?t=23279

Fluxpod · Post by **Fluxpod** » Tue Dec 18, 2007 5:09 am

Ahh nice! Thank you very much. Now i hope sonic-core will send me that cable as fast as they can hehe. As i am in germany..shouldnt take that long(prays) .

Fluxpod · Post by **Fluxpod** » Tue Dec 18, 2007 5:52 am

stardust wrote:it might work even without STDM already but you get limitations then.

Hmm i may try it without.Thx for that

Fluxpod · Post by **Fluxpod** » Tue Dec 18, 2007 11:24 am

Still no reply from sonic-core....

Mr Arkadin · Post by **Mr Arkadin** » Tue Dec 18, 2007 12:05 pm

Fluxpod wrote:Still no reply from sonic-core....

Try the rb address - i bought Dynatube late last night and Ralf was there to give me my keys! You should get a quick response. If you use a hotmail account maybe try another one (although i use a hotmail one with no problems).

Fluxpod · Post by **Fluxpod** » Tue Dec 18, 2007 1:14 pm

stardust wrote:did you send your mail to rb [at] soniccore [dot] com ? with your HW serial ?

no actualy i sended it to the support e-mail:P

thx for the tip i try the other mail aswell,and yes i gave in my hardware number.

Fluxpod · Post by **Fluxpod** » Tue Dec 18, 2007 1:19 pm

Ok its out to the other adress..i hope i got the sn right as i cba to open that pc again...

Fluxpod · Post by **Fluxpod** » Mon Jan 07, 2008 8:06 am

/rant.
So after over 2 weeks i still have not recieved the s/tdm cable..i payed upfront and it starts to piss me off.Why is it taking so long..i wrote an e-mail on friday to mrs Hutmacher to ask whats up with the order..no reply..great service Soniccore!
I am up for studiobuilding the next week and i will be the person the studioowner WILL ask : Hey you work in the genre for 10 years + ..what do you recommend as a good Interface/dsp solution...I have no idea if i can recommend a 3 X 14 dsp system now because i will be the one who gets the complains when something is not going in time.

Its incredible frustrating for me to deal with stuff like that....sorry for my ranting but its just annoying

Also calling em is like trying to reach the moon....

the19thbear · Post by **the19thbear** » Mon Jan 07, 2008 8:12 am

wow... they gave me keys 1-2 days afer i emailed them.. and on one occasion they gave me the keys on a saturday less than 11 hours after i emailed them!

try mailing them from a different adress???

Fluxpod · Post by **Fluxpod** » Mon Jan 07, 2008 8:16 am

the19thbear wrote:wow... they gave me keys 1-2 days afer i emailed them.. and on one occasion they gave me the keys on a saturday less than 11 hours after i emailed them!

try mailing them from a different adress???

I never had problems with keys to be fair.I recieved em 3 hours after i mailed em.
I already mailed mrs hutmacher on friday..she is in charge for the sales..i mean..its just 1 cable....how many mail should i write to recieve it,its paid and all that.

And i live in germany....so no idea if they strapped it to a pony and just gave it a slap in the generell direction.

kylie · Post by **kylie** » Mon Jan 07, 2008 8:26 am

Fluxpod wrote:So after over 2 weeks i still have not recieved the s/tdm cable..i payed upfront and it starts to piss me off.Why is it taking so long..i wrote an e-mail on friday to mrs Hutmacher to ask whats up with the order..no reply..great service Soniccore!

well, I asked ralf for some of those plastic screws to fasten an I/O plate, and had them 2 days later. at no charge, btw...
there is great service from soniccore. they even called me at work to verify if it's ok to relocate my A16U insides to a different chassis because the screws had to be drilled...

-greetings, markus-

katano · Post by **katano** » Mon Jan 07, 2008 8:27 am

if i were you, i would have bought it here:
http://www.thomann.de/de/creamware_stdm_kabel.htm

Fluxpod · Post by **Fluxpod** » Mon Jan 07, 2008 8:30 am

katano wrote:if i were you, i would have bought it here:
http://www.thomann.de/de/creamware_stdm_kabel.htm

Yeah for almost double the price at what it costs at soniccore...

Oh and until now the service was ok..but this is just annoying,they just could have send me an e-mail about any issue that might have happened...

katano · Post by **katano** » Mon Jan 07, 2008 8:33 am

ok, i see and completely understand your frustration... but, nevertheless, if you can afford a 45 dsp system, it's peanuts, isn't it.

Fluxpod · Post by **Fluxpod** » Mon Jan 07, 2008 8:38 am

katano wrote:ok, i see and completely understand your frustration... but, nevertheless, if you can afford a 45 dsp system, it's peanuts, isn't it.

Nah..the cable is for myself..the 45 dsp system is just a suggestion to the studioowners.I am involved in the planning,i wish i had the money for a 45 dsp system....

katano · Post by **katano** » Mon Jan 07, 2008 8:40 am

lol, and i wish i had the money for a second 45 dsp system

kylie · Post by **kylie** » Mon Jan 07, 2008 8:41 am

Fluxpod wrote:
katano wrote:if i were you, i would have bought it here:
http://www.thomann.de/de/creamware_stdm_kabel.htm
Yeah for almost double the price at what it costs at soniccore...

you might have asked in the purchasing forum. I might have replied and sent you one for 5 bucks...

-greetings, markus-

Fluxpod · Post by **Fluxpod** » Mon Jan 07, 2008 8:43 am

kylie wrote:
Fluxpod wrote:
katano wrote:if i were you, i would have bought it here:
http://www.thomann.de/de/creamware_stdm_kabel.htm
Yeah for almost double the price at what it costs at soniccore...
you might have asked in the purchasing forum. I might have replied and sent you one for 5 bucks...

-greetings, markus-

Good to know for later this year

Btw i just sended a mail to ralf..

Fluxpod · Post by **Fluxpod** » Mon Jan 07, 2008 12:06 pm

I e-mailed on 2 accounts now...still no reply.I guess i order one from thomann and just forget about the 9,72€ i paid to sc directly....i cant believe that they arent responding at all...real downer to be honest