Wow can't activate my newly bought Prodysey...

kybernaut_01 · Post by **kybernaut_01** » Sat Jul 16, 2005 5:45 am

That suxxxx!

After logging in to cwaudio.de and chose "Activate Software serial number" there are two input fields, one for my SW and one for my HW serial number.

The big problem is: The HW serial number input is a dropdown menu with NO entry, just blank! Bummer.

Looking under "Registered HW" confirms that my NOAH is correctly registered.

Not nice, when you have spent money and received the envelope with your new plugin and can't do anything with it!

gggrrrr!

<font size=-1>[ This Message was edited by: kybernaut_01 on 2005-07-16 06:49 ]</font>

narly · Post by **narly** » Sat Jul 16, 2005 6:20 am

Agreed! Get an email out to support and I'm sure they'll help you out.

They've always done right by me. Be sure to send to Germany support (creamware.de).

Although I know that probably won't help you this weekend

kybernaut_01 · Post by **kybernaut_01** » Sat Jul 16, 2005 6:28 am

Hi narly,

I did write an email...

On 2005-07-16 07:20, narly wrote:
Although I know that probably won't help you this weekend

Point taken...

narly · Post by **narly** » Sat Jul 16, 2005 7:07 am

Hmmm... I just went to same page for my login and the drop-down for HW serial number has all of my registered cards available for selection. Must not be a server-down issue. Does your card shows up in your Registered Hardware listing?

kybernaut_01 · Post by **kybernaut_01** » Sat Jul 16, 2005 7:39 am

I rather think it is a permanent problem with my account/registration. I just again tried it with IE and Mozilla, no go.

Under "Registered Hardware" everything seems normal, eg. my NOAH and its HW serial is listed.

I have to add that this is the first time I bought an additional plugin for my NOAH.

narly · Post by **narly** » Sat Jul 16, 2005 7:46 am

Gotcha. Beyond me at this point (obviously). Hopefully they'll get back with you soon. Sorry I couldn't be of help other than maybe a sanity check of the site's operation. Regards...

Post by **garyb** » Sat Jul 16, 2005 9:52 am

yeah, some of the noahs don't show. pity that Ralf's on vacation. he'd handle this imediately. i'm sure whoever is there currently(Jo?) will handle it for you. think of it this way. in the scope world, that is a REAL synth. you just ordered it on ebay and you have overnight or 2 day shipping.....

kybernaut_01 · Post by **kybernaut_01** » Tue Jul 19, 2005 9:40 am

Ok, everything is sorted now. Thanks to you guys and to AndreD/Creamware for hooking me up...

The Prodyssey is a very different beast compared to the Mini and the Prophet. Harsh and direct. Ironically, it often produces sounds that remind me of the side effects in digital synthesizers (aliasing etc.).