PlanetZ forums - scopeusers.com

[quote]FAQ Database:
http://www.creamware.de/en/Service/FAQ/default.asp
Support Database:
http://shop.creamware.de/shop2000/de/sh ... .asp?LG=US
You should also try to get help from other users in the discussion forum on
our homepage:
http://www.creamware.de/en/Service/foren/default.asp
Please register your hardware if you have not already done to get access to
the online databases:
https://shop.creamware.de/shop2000/de/s ... .asp?LG=US

Your Creamware Service and Support Team

http://www.creamware.com</BLOCKQUOTE></FONT></TD></TR><TR><TD><HR></TD></TR></TABLE><!-- BBCode Quote End -->
is it something new?!? i didn't know for it - but i feel much better now!!
sandro


<font size=-1>[ This Message was edited by: sandrob on 2002-01-23 14:06 ]</font>

It's all been there for a few months?

it was there. but there are only a few basic questions. well, good to have it at least.
there's also a thread in the forum. someone that works somewhere talking very bad of their customer support. ingo raven reported they had been having problems with emails during cristmas. Maybe they've been thinking.
I've recieved it as a response for a mail I once sent many months ago.

2 oooOOOooo: Exactly the same over here, got this mail today as an answer to a mail I wrote on Oct. 9th last year... I wonder if there is an email server badly stuck or something, this can´t be meant serious, right?

very strange!! cw can't answer on questions for months and then response to all in just one day

<font size=-1>[ This Message was edited by: sandrob on 2002-01-23 15:31 ]</font>

when I upgraded to Pulsar3 (and bought Powerpak) my activation S/N for STS3000 (which I already owned one copy of) disappeared from my page on their user site.

my emails asking CW to correct this have not even got the canned response you guys have got. pretty disappointing.

I'm sure there are plenty of examples of businesses with great products which still failed due to lack of ability to provide even a minimum of customer service for a product which inherently need some after-sales support.

I responded "hello bot, thanks for your response ..."
anyway, I dont believe they read it.