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Installation error or invalid activation key

Posted: Sat Dec 02, 2017 9:08 am
by franck
i've installed scope 7 and scope 7 sdk . impossible to start because i have that message

installation error or invalid activation key. cannot start the scope application ( E0001A).

what's the problem ?

Re: Installation error or invalid activation key

Posted: Sat Dec 02, 2017 10:33 am
by JoPo
Did you received your Scope 7.0 keys ?

Re: Installation error or invalid activation key

Posted: Sat Dec 02, 2017 10:41 am
by franck
just activation key for scope 7 and one activation key for scope sdk .
it say i can activate scope with my ancient keyfile, but no, that's not working

Re: Installation error or invalid activation key

Posted: Sat Dec 02, 2017 10:47 am
by sunmachine
So did you already enter the keys for V7 in the registration dialog?

Re: Installation error or invalid activation key

Posted: Sat Dec 02, 2017 10:53 am
by franck
i tried every things possible it say registration succeed , and after , impossible to launch scope

Re: Installation error or invalid activation key

Posted: Sat Dec 02, 2017 10:59 am
by sunmachine
Hmmm, maybe check if the key was indeed added to the keyfile. It's in the App/Bin folder.
You can open it with Notepad and see if the key is there.

Are you running SCOPE with admin privileges?

Which Windows version are you on?

Re: Installation error or invalid activation key

Posted: Sat Dec 02, 2017 11:15 am
by garyb
sometimes old cards will refuse keys made via serial number.

send the request string to support with a brief explanation of the problem.

don't panic. :)

Re: Installation error or invalid activation key

Posted: Sat Dec 02, 2017 12:18 pm
by franck
problem solved .
that was my fault because i didn't know we must use "copy from clipboard" and not typing manually the key like i did .

Re: Installation error or invalid activation key

Posted: Sat Dec 02, 2017 1:52 pm
by garyb
that's a relief! :)

Re: Installation error or invalid activation key

Posted: Sat Dec 02, 2017 3:12 pm
by franck
thank you for your help gary :)

Re: Installation error or invalid activation key

Posted: Sat Dec 02, 2017 4:22 pm
by garyb
:)

i'm just glad it's working.

Re: Installation error or invalid activation key

Posted: Fri Dec 08, 2017 9:49 am
by Mightychub
Am having the same issue I have tried everything and nothing works.
I did the paste from clipboard but keeps coming up with the same thing?
I have emailed them but can not find anything at all on how to sort the issue.

Re: Installation error or invalid activation key

Posted: Fri Dec 08, 2017 12:29 pm
by garyb
you've emailed me?

then i either asked you about the EXACT way you attempted to load the key or, if that discussion had happened, i asked for the request string. if you asked when i was asleep(i am on the west coast of the USA), then i'll get to it, soon.