PlanetZ forums - scopeusers.com

Hi guys.

I've emailed Craig at Timeworks about transferring my Timeworks bundle and also Ralf but no-one seems to help.

Ralf said email Craig which I have done many a time and he says he is not sure how much it is for the bundle.Around $29 each plugin.

I don't get it,do they want us to rebuy?
No wonder why Warps reverbs didn't do well...and I still haven't bought second one yet because of this.

As far as I am concerned, I do trust Martin (Warp69) for a new release (he is not part of STW staff anymore !) but I won't spend more money for STW. Martin was their "jewel" (and he is one of the best 3rd party developpers !) but as for their support... I agree with you as I have experienced the same problem : bad communication. And of course, Ralf cannot generate keys without STW approval so ....



Jo

For what it's worth, Craig has always been pretty good with support with me - when I purchased the Warp69 verbs I got my keys sorted out during the weekend... it's not often you get service like that.

same here - no reason at all to complain.
One has to consider that Creamware devices certainly weren't STW's best selling products and the protection scheme is at least exotic.

I understand Craig's concern as there are in fact bundle and single keys, sometimes overlapping, sometimes not... as I understand the respective comment it's about the first set of STW Plugins, Vintage Bundle or so...

regarding Warp's devices I'd rather buy a 2nd copy than re-registering - the stuff is underpriced like mad anyway ...

cheers, Tom

Who said I was complaining.

I just want a simple job done.

Ralf gave us all the extra devices(that weren't even promised) when we updated to 4.5,without blinking.

I mean how hard is it to transfer some keys and why shouldn't I be able to?

Is this the price of being fair? To be ignored!!

Am I not supporting the system?

You're over zealous at pointing out the wrong explaination.

I'm not naming and shaming,I'm just trying to get my keys transferred.

So sorry I asked for something very simple which would benefit and be cost effective for Timeworks.

Music Manic wrote:Who said I was complaining...

I dunno - at least not me
...same here - no reason to complain... was my own experience with the service.

You're over zealous at pointing out the wrong explaination...

...he (Craig) says he is not sure how much it is for the bundle.Around $29 each plugin...
what other sense may I deduce from that sentence but that Craig (for whatever reasons) isn't sure if the 'bundle' is covered by a single key or if each plugin got it's own one ?
There has been a similiar confusion even at CWA with the keys of the so-called Pro-Pack, which were not accepted under some circumstances, so they had to add a few extra read-me lines

...So sorry I asked for something very simple which would benefit and be cost effective for Timeworks.

transferring keys is never something very simple, which you will soon find out yourself ... in case you're indeed unfamiliar with the procedure

as mentioned above I don't criticise your complaints and if you have a better explanation for Craig's answer - no problem.

but I don't see a relation to the reverb sales mentioned in your bottom line - that is plain bs, frankly said.

How is what you're saying helping me?

Why are you so belligerent over this?

I'm talking about the Timeworks bundle 3.2 with the channel strip.

If they don't know how the hell am I?
If it's so complicated how does that promote this platform?

Next thing they'll blame piracy for poor sales.

Money is here waiting.

Gabish,comprende,gadalavingo!!!!

Some people need to get out more often here.

[quote="astroman"
but I don't see a relation to the reverb sales mentioned in your bottom line - that is plain bs, frankly said.[/quote]

Well I haven't bought it because of this???

What was the reason for the small amount of sales?

Chill out baby you're talking to me like I work for the competition!!

it's funny what kind of emotion you interpret into my 2 comments and a hint why Craig might have a ' problem.
I'm neither zealous nor hostile - I bought the STW mastering compressor and Warp's reverbs and never had a problem with them, that's all.

cheers, Tom

If it helps - I had the timeworks bundle (i.e. everything but the warp69 verbs) transferred to me 3 or 4 years ago. I paid the fee to CW, and it was the multiple plugin transfer fee (60 euros or whatever). It may work differently now though - I see timeworks has their own key transfer fee lately.

darkrezin wrote:If it helps - I had the timeworks bundle (i.e. everything but the warp69 verbs) transferred to me 3 or 4 years ago. I paid the fee to CW, and it was the multiple plugin transfer fee (60 euros or whatever). It may work differently now though - I see timeworks has their own key transfer fee lately.

Ah yes I see it.So it would probably be 4 times that seeing I have 4 different keys.

I will give that a go.

Thanks

astroman wrote:it's funny what kind of emotion you interpret into my 2 comments and a hint why Craig might have a ' problem.
I'm neither zealous nor hostile - I bought the STW mastering compressor and Warp's reverbs and never had a problem with them, that's all.

cheers, Tom

Let me help you understand.

All your comments have been about how wonderful everbody and everything is.
Where and how have you helped me solve my problem.

What does this mean?
Let me help you again.It means you are negative towards me and probably are trying to defend the sales of Timeworks.

Where did I say that I have a problem buying and using Timeworks stuff??

I like and use the plugins but they are on my Pulsar 1 board and I need to upgrade my system because I have some important projects that use these plugins.


If you need anymore help in understanding yourself or what Im asking please let me know. I am Greek after all and we've spent many hudreds of years educating the East and West without praise.

Some still dont get it yet.

kalinichta, Tom

the problem is that the keys are tied to the hardware.

if sonictimeworks wants to just give you a new key for your new card, they can, but then the key on the old card is still active. the only way to properly transfer keys is to erase ALL the keys from the card. then you give a response code from the program that erased the keys and then ALL new keys have to be generated. this requires considerable cooperation between S/C and ST. i don't think S/C can generate the ST keys for you, ST has to do it. i'm not surprised that ST is not eager to do the transfer. perhaps if you are patient with them, they'll make it happen, i hope so.

astroman wrote:kalinichta, Tom

Bravo Germanos!

Lutheranism-Protestant Christianity-Translated from the Greek bible which released Europe from the dark ages.

Feta!

garyb wrote:the problem is that the keys are tied to the hardware.

if sonictimeworks wants to just give you a new key for your new card, they can, but then the key on the old card is still active. the only way to properly transfer keys is to erase ALL the keys from the card. then you give a response code from the program that erased the keys and then ALL new keys have to be generated. this requires considerable cooperation between S/C and ST. i don't think S/C can generate the ST keys for you, ST has to do it. i'm not surprised that ST is not eager to do the transfer. perhaps if you are patient with them, they'll make it happen, i hope so.

Thanks Gary.

I thought it worked like that that's why I'm wary of 3rd party plugins now.

I mean, where do we stand upgrade after upgrade,takeover after takeover?

I have a way around it but it's a shame.

I will try Craig again soon.Wouldn't mind paying a bit extra to transfer it to other card and keep the old ones.

Appreciate your explanation.

well, S/C does generate keys for most 3rd party pulgs that require keys, so the transfer process is a real hassle, but doable for most plugs....

Music Manic wrote:

darkrezin wrote:If it helps - I had the timeworks bundle (i.e. everything but the warp69 verbs) transferred to me 3 or 4 years ago. I paid the fee to CW, and it was the multiple plugin transfer fee (60 euros or whatever). It may work differently now though - I see timeworks has their own key transfer fee lately.

Ah yes I see it.So it would probably be 4 times that seeing I have 4 different keys.

Nope - it was 1 multiple plugin transfer, not 4 multiple plugin transfers.

May be there is another reason : is it the first time those plugins are transfered ? I rmember a friend could not transfer his 4080L because it had been transfered twice already ... Just my 2 cents though ... hope it helps ! And yes, the price is so low (and the plugins are so good), they remain a must-have for scopers ... But if you plan to buy a Xite (whatever the model ... May is drawing near !!), i would wait and see for a new Martin's release !!!!