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Is there any support by Creamware?
Posted: Thu Jun 07, 2007 2:47 am
by balaftuna
hi. My business runs of a Pulsar II, and now that I am having installation problems due to a new computer (post about the problem in the problems forum), I cannot do anything, and actually lose money until this is fixed.
I tried to phone the support phone number on the Creamware web site for the last 2 days, but so far no reply.
Any ideas what is happening there?
Any ideas where can I turn to ?
Thanking you .
Shay
shaysstudio.ie
Posted: Thu Jun 07, 2007 3:30 am
by grappa
Mail Ralf direct on rb(at)soniccore.com (replace at).
I am sure he will respond.
Simon
Posted: Thu Jun 07, 2007 3:36 am
by bill3107
yes since the removal (very recent), the email way is the safer... I have received several emails from support this very week...
Posted: Thu Jun 07, 2007 4:14 am
by Mr Arkadin
Yes, in the first instance email Ralf, but also direct any fiurther queries to SonicCore rather than Creamware. Don't know if it's the same number you tried but try this one ++49 2241 3019557 i found on the SonicCore website.
Posted: Fri Jun 08, 2007 1:46 am
by balaftuna
..mystery solved. it was a holiday in German yesterday.
Posted: Fri Jun 08, 2007 2:03 am
by balaftuna
interesting, Rob suggested I change the computer from ATPI to standard PC. now I am waiting for the guy who installed the PC to tell me how this is done, since it wasn't where Rob expected it to be.
Posted: Fri Jun 08, 2007 9:45 am
by Shroomz~>
Hi,
you would need to have windows reinstalled. A standard PC installation is done by pressing F5 at a specific point early in the install procedure.
regards,
Shroomz
Posted: Fri Jun 08, 2007 1:34 pm
by balaftuna
cheers Shroomz, not the best news, but at least i know what to do next!
all the best.
Posted: Fri Jun 08, 2007 1:46 pm
by erminardi
Shroomz wrote:Hi,
you would need to have windows reinstalled. A standard PC installation is done by pressing F5 at a specific point early in the install procedure.
regards,
Shroomz
it's not necessary. Go into bios of MB and set "Plug 'n Play OS=NO"
then go to "control panel" -> (I don't know the right translation) "system" -> "pheripheric"
Go into "computer", then "ACPI-PC" -> "driver" -> "update driver"
choose "update (or install) from a list" -> on the righr window select "Standard PC"
Now the PC needs reboot, and magically you are into Standard PC mode
ps. all the drivers needs to be reinstalled exactly as a new WinXp clean installation, but if I can rememeber, this operation should be automatic, just a couple of auto reboots are needed.
Cheers
Posted: Fri Jun 08, 2007 2:44 pm
by balaftuna
NICE!
this forum rocks!
Posted: Fri Jun 08, 2007 3:14 pm
by erminardi
We are
the CW/SC support
Posted: Fri Jun 08, 2007 4:13 pm
by hifiboom
