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Posted: Wed Feb 04, 2004 11:35 am
by virtualstudio
hi
does anybody know if support is working again ? I've tried to register a second hand board , asking for it to transfer to my page but nothing happened so far.
someone else transfering keys here this week?
thanks
Posted: Wed Feb 04, 2004 11:41 am
by Immanuel
I just remembered, that the person selling me a plug-in a few days ago told me, that Ralf will be away 2 weeks (I think) starting 2/2-2004. If they are understaffed at this point, the transaction may have to wait that long
Posted: Wed Feb 04, 2004 12:02 pm
by menno
I emailed them yesterday with a request to register a 2nd hand pulsar as well. Heard nothing yet.
Posted: Wed Feb 04, 2004 1:01 pm
by Guest
could they be very busy getting themselves ready for musikmesse??
Posted: Thu Feb 05, 2004 6:55 am
by bassdude
Although I've only made a couple of support queries, the guys have always got back to me. So hold tight lads. Especially during the re-structure.
Posted: Fri Feb 06, 2004 3:46 am
by inDSP Frank
I am sorry this first week support is not yet functional - we first need to finalize all the basic paperwork with service providers, employees etc. - support should be back online early next week. Sorry for that, Frank
Posted: Fri Feb 06, 2004 8:16 am
by menno
Thanks for letting us know Frank.
Posted: Fri Feb 06, 2004 7:33 pm
by husker
On 2004-02-06 03:46, CW Frank wrote:
I am sorry this first week support is not yet functional - we first need to finalize all the basic paperwork with service providers, employees etc. - support should be back online early next week. Sorry for that, Frank
As a newbie Pulsar user (just got a second hand card, waiting to register it) I can only dream of what delights SFP beholds... I want to get this thing going so I can start spending money on plugins! Help me please!!!!
Posted: Sat Feb 07, 2004 5:24 am
by bassdude
Welcome Husker! Is that a pulsar1 or pulsar2? No matter, you've got yourself a card that's only limited quality wise by the person in the driver seat.
The first thing you'll notice is DSP restrictions as in what you can do all at once. The more DSP you have the more you can have running at the same time. You'll still have the same quality no matter how many DSP you have.
The cards are getting cheaper so bargains are to be had.
Anyway, PlanetZ is the best place to hang out for pulsar info and getting to know fellow users.
Good luck!
Posted: Mon Feb 09, 2004 12:56 am
by husker
Thanks for the welcome bassdude. Certainly is exciting times around here at the moment with the Creamware Reloaded stuff. Just hope I can get my card registered soon so I can start using it and start asking lots of dumb questions! (and maybe contribute here and there where I can).
cheers.
p.s. i got a Pulsar 1 Plus, and yes it was a bargain!
<font size=-1>[ This Message was edited by: husker on 2004-02-09 03:08 ]</font>
Posted: Mon Feb 09, 2004 12:22 pm
by virtualstudio
support is back up
my transfer happened today
so Husker "fasten your seatbelt " and enjoy the ride you've made a great choise only you are going to be hungry for more dsp's soon
greetz from
Terranova-Amsterdam
<font size=-1>[ This Message was edited by: virtualstudio on 2004-02-09 12:23 ]</font>
Posted: Mon Feb 09, 2004 1:58 pm
by menno
On 2004-02-09 12:22, virtualstudio wrote:
support is back up
my transfer happened today
Posted: Mon Feb 09, 2004 3:02 pm
by virtualstudio
On 2004-02-09 13:58, menno wrote:
hi menno did you request it at cw.com or cw.de ?
I did it at the german support maybe that's the difference
anyway good luck!!
Posted: Mon Feb 09, 2004 4:24 pm
by husker
Yes! I'm registered! But i'm @ work and it's 10:22am...so I have to wait till I get home...oh the agony!
I sent an email address to every creamware address I could find (@ .de and .com)... I didn't get any replies, but I just checked the site and it's all done....
the countdown to home time begins
Posted: Mon Feb 09, 2004 4:45 pm
by menno
I sent an email to the german support. I couldn't register the 2nd hand board on the actual website because it is already registered to the old user.
Do I need to do something in addition?
Posted: Mon Feb 09, 2004 10:54 pm
by husker
I did get a reply from the Australian agent who I also sent my request to...so that may have been the trick for me. Certainly my original problem was that the cw site said the board was already registered, and since my email 'mail-out' it now allowed me to register the board.
My suggestion is you send lots of emails until you get a result!
cheers.
Posted: Tue Feb 10, 2004 5:31 pm
by Ralf
Hi Pulsarians,
yes support is reloaded also.
please notice, it is a new start and we'll grow up, but i'am not able to
answer
all the emails near by time.
Be sure, i will do my best and hoping for your patience, if it does not go
on so
fast, how we wish ourselves it all.
But : Tomorrow i will start with the mountain of de-registrations,
new-registrations and all the other stuff.
If there is anybody, who bought a second hand board . . . please write
again. So
it is easyer for me to find your important request.
And please . . . I hope for your understanding, that the time is missing,
to
answer all the postings in this forum, adresses to CWA . . or visit this
forum
day by day.
Cheers
Ralf
On 2004-02-04 11:35, virtualstudio wrote:
hi
does anybody know if support is working again ? I've tried to register a second hand board , asking for it to transfer to my page but nothing happened so far.
someone else transfering keys here this week?
thanks
Posted: Wed Feb 11, 2004 5:18 am
by menno
Thanks Ralf, my pulsar board and all it's fantastic plugins is showing up on my registration page
Posted: Sat Feb 14, 2004 9:59 am
by braincell
What happened to Paul?
On 2004-02-10 17:31, Ralf wrote:
Hi Pulsarians,
yes support is reloaded also.
please notice, it is a new start and we'll grow up, but i'am not able to
answer
all the emails near by time.
Be sure, i will do my best and hoping for your patience, if it does not go
on so
fast, how we wish ourselves it all.
But : Tomorrow i will start with the mountain of de-registrations,
new-registrations and all the other stuff.
If there is anybody, who bought a second hand board . . . please write
again. So
it is easyer for me to find your important request.
And please . . . I hope for your understanding, that the time is missing,
to
answer all the postings in this forum, adresses to CWA . . or visit this
forum
day by day.
Cheers
Ralf
On 2004-02-04 11:35, virtualstudio wrote:
hi
does anybody know if support is working again ? I've tried to register a second hand board , asking for it to transfer to my page but nothing happened so far.
someone else transfering keys here this week?
thanks
Posted: Sat Feb 14, 2004 1:41 pm
by garyb
paul was north american support.ralf has always been in de..