Sonic Core Not Delivering Plugins..!!

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sethius
Posts: 39
Joined: Thu Jan 20, 2011 1:53 pm

Sonic Core Not Delivering Plugins..!!

Post by sethius »

Hi, i'm not sure if anyone from Sonic Core checks these forums or if maybe there are people who are in contact with members of Sonic Core, but i'm not happy!

I purchase the Zarg bundle and various DAS plugins during the Scope 6 promotion and the money has been taken out of my account. I have also been asked for my serial number, which I have supplied twice. I havent received my plugin codes. I have emailed Sonic Core twice and regarding this only received the standard automated response.

I bought a fair bit of software over Christmas during the 'sales' and all the codes and instruction to download were either sent immediately of within 24 hours.

I would be nice if Sonic Core could at least send me an email saying 'we apologise for the delay - we have had an unprecedented number of orders..' etc, but still nothing..!!

Out of interest, has anyone received their plugin codes that they ordered during the promotion yet?

Cheers,

Seth.
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sunmachine
Posts: 471
Joined: Mon Mar 01, 2010 12:37 am

Re: Sonic Core Not Delivering Plugins..!!

Post by sunmachine »

Yes, I already got my keys and rest assured that you will get them eventually, too!
Just have a little patience since they only have skeleton staff at the office at the moment due to NAMM.

In the meantime you can already download the plug-ins from their ftp server and install them.
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dante
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Re: Sonic Core Not Delivering Plugins..!!

Post by dante »

I bought a DAS reverb and haven't received the key yet. Hopefully they clear the backlog this week.
jksuperstar
Posts: 1638
Joined: Mon Nov 15, 2010 12:57 pm

Re: Sonic Core Not Delivering Plugins..!!

Post by jksuperstar »

No keys for me yet. I understand in the past Sonic-Core pulled the automated key-gen machine off the internet because it was hacked, and now they have to generate keys manually on a separate machine.

Maybe they need to find a faster/better system? It gets annoying when they have a notice in the receipt that the keys "will be sent within 12 hours".
Music Manic
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Re: Sonic Core Not Delivering Plugins..!!

Post by Music Manic »

Same here, no keys yet.
Waiting for DELIVERY Day!!
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YISH313z
Posts: 325
Joined: Thu Dec 29, 2011 7:12 pm

Re: Sonic Core Not Delivering Plugins..!!

Post by YISH313z »

Don't worry you'll get em. I ordered on Tuesday the Polteq and the I think DAS 2A, i was at the pizza shop a second ago(Daydreaming about my extra 12 chips) when I got the email notification that they sent the Polteq key. They have NAMM on there plate, so things are a little slow.

Just like real food made from scratch! :) 8)

Update: Got both keys now

Cheers!
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siriusbliss
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Re: Sonic Core Not Delivering Plugins..!!

Post by siriusbliss »

They're definitely back-logged.
I normally get my keys right away, but it's been a couple days - and it's Monday, and NAMM starts Thursday.

Greg
jksuperstar
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Joined: Mon Nov 15, 2010 12:57 pm

Re: Sonic Core Not Delivering Plugins..!!

Post by jksuperstar »

Keys here!

Just the DAS Polteq, A550 and N1084 EQ collection. I needed some more "musical" EQs to play with, vs. the other mastering set. Maybe I'll kick myself for not getting both. Oh well. On to finding a good A16 ultra now...
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HUROLURA
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Re: Sonic Core Not Delivering Plugins..!!

Post by HUROLURA »

I also just got my keys ...
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wouterz
Posts: 344
Joined: Wed Mar 04, 2009 4:23 am

Re: Sonic Core Not Delivering Plugins..!!

Post by wouterz »

Got the keys :)
Llir
Posts: 14
Joined: Tue Jan 17, 2012 1:38 am
Location: St.Petersburg

Re: Sonic Core Not Delivering Plugins..!!

Post by Llir »

I got keys at last. But I was really disappointed that SC take 25 Euro for e-mail delivery. And very late delivery. I could to bai 1 extra das plug-in. LThat looks bad.
Liquid EDGE
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Re: Sonic Core Not Delivering Plugins..!!

Post by Liquid EDGE »

Be happy the company exists.
Be happy you have anything at all.
Be understanding and greatfull.
Long live S|C, In my mind a very moral company with a heart.
The discounts were amazing.
Looking forward to the future of this company.

p.s. I'd be really unhappy to have ALL the zarg synths for just under 500 euro. Jeez. :roll:

I waited about a week for one plug in key and got the other's about 2 days after order.

Got myself Void, Solaris and the D.A.S Highend EQ bundle.
Was also a lucky winner of the ConvolveQ and Mod4 for doing a Youtube vid about the Xite-1.

The best things come to those who wait. :)
sethius
Posts: 39
Joined: Thu Jan 20, 2011 1:53 pm

Re: Sonic Core Not Delivering Plugins..!!

Post by sethius »

Thanks for all the support guys, they just sent me the keys..!!

Now I just need to finish these current project and get some time to write something new with ALL of these amazing new plugins..!!

:D
Music Manic
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Re: Sonic Core Not Delivering Plugins..!!

Post by Music Manic »

Keys emailed today.
hewlet
Posts: 40
Joined: Thu Jul 08, 2010 11:38 am

Re: Sonic Core Not Delivering Plugins..!!

Post by hewlet »

I have waiting since 27.desember for my Scope 5.1 upgrade/keys.
Liquid EDGE
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Re: Sonic Core Not Delivering Plugins..!!

Post by Liquid EDGE »

hewlet wrote:I have waiting since 27.desember for my Scope 5.1 upgrade/keys.
send a reminder e-mail to the registration e-mail.
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dante
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Re: Sonic Core Not Delivering Plugins..!!

Post by dante »

Got my DAS key :)
winger
Posts: 258
Joined: Fri Dec 21, 2007 1:34 pm

Re: Sonic Core Not Delivering Plugins..!!

Post by winger »

Hope I get my 5.1 keys soon. I miss-typed the S/N when they sent an email asking for it again. Last Thursday morning I got an email that the S/N did not exist. I replied with the correct one immediately.
Sunday (and each day after) I sent a follow up, but only get automated responses. It has been a week now. I can wait, but I'm starting to get a little impatient.
mark winger
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garyb
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Re: Sonic Core Not Delivering Plugins..!!

Post by garyb »

you should have it shortly. if you don't see it by tomorrow night, send me a pm.
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Ricardo
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Re: Sonic Core Not Delivering Plugins..!!

Post by Ricardo »

You see! Liquid EDGE is absolutely right. Where else would you get the great support that Gary offers along with others at S/C.

R
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