Ralf, are you still with us? Another E1 after updating

Discuss the Creamware ASB and Klangbox hardware boxes
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E1minimax
Posts: 6
Joined: Mon Jan 10, 2011 7:17 pm

Ralf, are you still with us? Another E1 after updating

Post by E1minimax » Mon Jan 10, 2011 7:27 pm

I just got my Minimax ASB today and after performing a firmware update it gives me an "E1" on startup and makes no sound. I tried both editors, and I tried using MIDI and USB to no avail. I contacted SC support but while I wait for a response is there anything else I can try?

EDIT: I used the key in the "how to use" file and it says I have to get one from sonic core. What's weird is that it accepted it.

E1minimax
Posts: 6
Joined: Mon Jan 10, 2011 7:17 pm

Re: Ralf, are you still with us? Another E1 after updating

Post by E1minimax » Sun Jan 16, 2011 11:30 am

Please... I ask... No- I BEG

Can anybody from SC please help me turn my black and knobby paperweight back into the musical instrument it once was? I have had no response...

jksuperstar
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Joined: Mon Nov 15, 2010 12:57 pm

Re: Ralf, are you still with us? Another E1 after updating

Post by jksuperstar » Sun Jan 16, 2011 5:10 pm

S|C is at NAMM right now, and as it is ending today, they are probably in-flight back to germany. I'd give them a few days if you could.

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siriusbliss
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Re: Ralf, are you still with us? Another E1 after updating

Post by siriusbliss » Sun Jan 16, 2011 10:43 pm

SC is still at NAMM for the next couple days.

E1minimax
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Joined: Mon Jan 10, 2011 7:17 pm

Re: Ralf, are you still with us? Another E1 after updating

Post by E1minimax » Sun Jan 16, 2011 11:25 pm

Ah. I was actually not aware NAMM was going on. I'll be patient.

ashh888
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Joined: Thu Jan 20, 2011 2:32 am

Re: Ralf, are you still with us? Another E1 after updating

Post by ashh888 » Thu Jan 20, 2011 2:36 am

same happened to my pro-12. You need a specific and unique to you code from sonic core and then it will work again. They sent me mine a few days after my request

Onyx
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Joined: Wed Jan 26, 2011 5:10 pm

Re: Ralf, are you still with us? Another E1 after updating

Post by Onyx » Wed Jan 26, 2011 5:16 pm

Just happened to my MiniMax the other night.

I was so excited when it arrived that I skipped the first line of the readme file for the update and ended up with the E1.

Sent an email to support with my SN: and they replied within 5 minutes with an activation key.

All is good now. :D

E1minimax
Posts: 6
Joined: Mon Jan 10, 2011 7:17 pm

Re: Ralf, are you still with us? Another E1 after updating

Post by E1minimax » Fri Jan 28, 2011 9:50 pm

5 minutes?? Lucky! I just received a response today with my code. Everything is fine now

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