JANUARY 10th, 2012 - REVOLUTION DAY!

Planet Z Announcements

Moderators: valis, garyb

User avatar
garyb
Moderator
Posts: 23248
Joined: Sun Apr 15, 2001 4:00 pm
Location: ghetto by the sea

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by garyb »

please write another email to support and i'll do my best to get the mail where it needs to go....
King of Snake
Posts: 1544
Joined: Fri Apr 13, 2001 4:00 pm
Location: the Netherlands
Contact:

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by King of Snake »

Thanks Gary, i've just re-sent the email to support@soniccore.de including my keyfile.
User avatar
garyb
Moderator
Posts: 23248
Joined: Sun Apr 15, 2001 4:00 pm
Location: ghetto by the sea

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by garyb »

yes, i forwarded it...
User avatar
dante
Posts: 5043
Joined: Sat Nov 24, 2001 4:00 pm
Location: Melbourne Australia
Contact:

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by dante »

Any luck yet Gatam ?
Gatam
Posts: 79
Joined: Wed Jan 03, 2007 3:08 pm
Location: Sete (South of France)

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by Gatam »

Gatam wrote: GaryB helped me a lot and i had these serials yesterday (thanks a lot Gary)
i had them since feb 24
Happy to put my hand on Zarg synths (i only had Ambient RD & Orion)
Happy End!
User avatar
garyb
Moderator
Posts: 23248
Joined: Sun Apr 15, 2001 4:00 pm
Location: ghetto by the sea

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by garyb »

:)
King of Snake
Posts: 1544
Joined: Fri Apr 13, 2001 4:00 pm
Location: the Netherlands
Contact:

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by King of Snake »

still nothing here ...
I'm not in any particular hurry but would be nice to hear something :)
User avatar
garyb
Moderator
Posts: 23248
Joined: Sun Apr 15, 2001 4:00 pm
Location: ghetto by the sea

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by garyb »

pm sent....
King of Snake
Posts: 1544
Joined: Fri Apr 13, 2001 4:00 pm
Location: the Netherlands
Contact:

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by King of Snake »

thanks for trying to help out. Still nothing from SC though....
User avatar
garyb
Moderator
Posts: 23248
Joined: Sun Apr 15, 2001 4:00 pm
Location: ghetto by the sea

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by garyb »

no keys made for a couple of days, the office has just been too busy.

i'll raise hell if they don't get done monday or tuesday.
King of Snake
Posts: 1544
Joined: Fri Apr 13, 2001 4:00 pm
Location: the Netherlands
Contact:

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by King of Snake »

:)
User avatar
Bud Weiser
Posts: 2684
Joined: Tue Sep 14, 2010 5:29 am
Location: nowhere land

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by Bud Weiser »

garyb wrote:no keys made for a couple of days, the office has just been too busy.

i'll raise hell if they don't get done monday or tuesday.
You mean, there´s hope for my Scope 5.1 / Xite-1 keys too this week ?
It would be hard for me to wait until Musikmesse is over, you know.
Even w/ your excellent help, Gary,- there is no progress and it was impossible to call S|C support during last week and as it was the week before.
There´s simply no one near the phone it seems.

Bud
User avatar
dante
Posts: 5043
Joined: Sat Nov 24, 2001 4:00 pm
Location: Melbourne Australia
Contact:

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by dante »

Snake - what about you - 2 days till the Messe - anything yet ?
User avatar
garyb
Moderator
Posts: 23248
Joined: Sun Apr 15, 2001 4:00 pm
Location: ghetto by the sea

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by garyb »

Bud Weiser wrote:
garyb wrote:no keys made for a couple of days, the office has just been too busy.

i'll raise hell if they don't get done monday or tuesday.
You mean, there´s hope for my Scope 5.1 / Xite-1 keys too this week ?
It would be hard for me to wait until Musikmesse is over, you know.
Even w/ your excellent help, Gary,- there is no progress and it was impossible to call S|C support during last week and as it was the week before.
There´s simply no one near the phone it seems.

Bud
that's how it is when the operation is this small. there's nobody but me who can be available for customers at all times.
King of Snake
Posts: 1544
Joined: Fri Apr 13, 2001 4:00 pm
Location: the Netherlands
Contact:

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by King of Snake »

dante wrote:Snake - what about you - 2 days till the Messe - anything yet ?
Nope, I guess first they were recovering from NAMM, and now they are preparing for Messe (and after that, recovering from Messe and then preparing for the next show and so on.... ;))
User avatar
dante
Posts: 5043
Joined: Sat Nov 24, 2001 4:00 pm
Location: Melbourne Australia
Contact:

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by dante »

Well, hope you and bud get them soon. If not before the show then soon after.
User avatar
garyb
Moderator
Posts: 23248
Joined: Sun Apr 15, 2001 4:00 pm
Location: ghetto by the sea

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by garyb »

as promised, i've escalated the issue.

the staff is just too small to handle the trade show and all of the v4 and Noah keyfile requests that come in. if an order falls throught the cracks, it gets mixed in with those old keyfile requests and when the time to deal with all this gets short, well... the thing is, that it is a customer service issue that's very important. i am well aware of this, and i'll do my best to clear all the loose ends up.

-gary
User avatar
dante
Posts: 5043
Joined: Sat Nov 24, 2001 4:00 pm
Location: Melbourne Australia
Contact:

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by dante »

You're doing a great job there GaryB.
King of Snake
Posts: 1544
Joined: Fri Apr 13, 2001 4:00 pm
Location: the Netherlands
Contact:

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by King of Snake »

Thanks Gary. I totally understand they are small and very busy working on new stuff. If I were them I'd prefer to spend time on Scope 6 instead of transfering keys as well. Maybe they should get an intern just to do all the key requests so they can focus on the important stuff ;)
User avatar
garyb
Moderator
Posts: 23248
Joined: Sun Apr 15, 2001 4:00 pm
Location: ghetto by the sea

Re: JANUARY 10th, 2012 - REVOLUTION DAY!

Post by garyb »

pm sent....
Post Reply