JANUARY 10th, 2012 - REVOLUTION DAY!

[dawman]

I like it when they send you a few extra by mistake. I feel as if I should call and tell them about the mistake, but then the right part of my Brain says Fuck that, load 'em up......

[babaorum]

My DAS2A key received ! Thanx for the S|C team and Digital Audio Soft !

Yes I saw that I was not alone in this case, I do not accuse them (S|C) ("je ne leur jette pas la pierre" = old french expression )

[RP_001]

Ive got my keys for the DAS Highend EQ, Comp AI and Legend. I will have some fun now, thank you!

[babaorum]

And now when scope 6 preview will be available ? I heard last weekend but ...

[siriusbliss]

And now when scope 6 preview will be available ? I heard last weekend but ...

Sometime after NAMM.

[Gatam]

people, please restrain yourselves from sending multiple emails requesting status of your orders. only one person can make keyfiles and he's going as fast as he can. extra emails only make the problem bigger and the response time slower. we're sorry for the delays, but everyone should be taken care of in the next couple of days, i would think....

15 days
no keys for the Zarg bundle
not even a single mail from SonicCore
i m lucky, this is just a Serial to generate and mail to send
i can't imagine the delay with something to post

An idea about the delay i have to wait for sending an email and asking what's going on ?

[Gatam]

Still no keys
2 polite mail and just an automatic answer like this:
"Dear Client,
In spite of the fact that our team is at the NAMM Show in Los Angeles for this week we are trying to respond to support requests as well and quickly as possible. It may occur that responses are delayed, however.
In case you have ordered software and are waiting for a key we apologize for any inconvenience caused and kindly ask you to be patient. We are working on it as much as possible besides running NAMM show.
We appreciate your patience and understanding,
Your Sonic Core Support Team"

But i m happy, SonicCore can use these 379 € since 3 weeks
if I can help.

Thanks SonicCore
You're on the top

Any tips ?

[next to nothing]

My tip is Call them at +49 (0) 2241 301 9557 between 0900 and 1200, and tell them your story.

I see u r in france, so it shouldn't be too expensive.

http://sonic-core.net/joomla.soniccore/ ... 52&lang=us

[Gatam]

Thanks for your help (and the phone number)
i ll try that

[Sounddesigner]

Looks like Sonic Core updated their website. http://sonic-core.net/joomla.soniccore/


PS. It's good to see S|C advertising the SDK and Guitar-amp-sims, etc. In the past many of SCOPE's strenghths where'nt adveertised and people had to dig more for such info. The advertisement is more complete now. It even explains how to use SCOPE with your sequencer of choice. Thumbs up to Sonic Core for being more informative.

[dante]

Yep some definite improvements there.

[Gatam]

Improvements ?
really ?

Some smart mails later (no answer at all)
3 phone calls (phone always busy)
Gary (B ?) answered with a mail last week ( 6 days ago) ,
i sent him proof of my purchase (i received a bill from SC February 9 for something i bought and never recieved January 10)
i sent to Gary one of my scope Serial
And .... nothing, no news since last week

like you said
improvement

I bought a lot of plugins from small developers (SpaceF Wolf DAS U-he valhalladsp Ohmforce etc etc etc ...) or others like NI etc .....
i never saw somthing like this
it's the 4th dimension !!!

What should i do to put my hands on these Zarg Synth
Should i take a train to Deutchland ? Or send them some really nice and persuasive Corsica boys ?

Any idea ?

Thanks

[dante]

Improvements ?
really ?

Website improvements, I made no reference to shop turnover.

[Casper]

Maybe you could send GaryB a PM message?
Anger won't help you get helped faster i guess..
But that's your right ofcourse, and I understand the frustration.

As you can also read in this thread, is that the key generating process can take a while...
Sonic core is not that big a company as you might think...

If Gary send you a response via mail, and you've already send proof of your purchase, i'm sure you get your key's soon.
But maybe, just maybe they are a little occupied with stuff they give priority to. Like the scope 6 or even other things, who knows.

Good luck with having patience (even more)

Cheers,

Casper

[dawman]

Gatam is a patient man.
I understand the frustration.
This happens with mega-revolution sales, etc. That's why I avoid them.
NI did this with a pre order that took 2 months, so I have learned to avoid such sales.
But then again if it's something I really need and the price is right, what the Hell.
But Gatam is a good man, let him vent...

[Mr Arkadin]

Yeah, but he shouldn't be venting at dante, he's a good man too, and doing a lot for the platform.

[dante]

Lets just hope Gatam gets his keys soon.

[HUROLURA]

Lets just hope Gatam gets his keys soon.

+ 1

[Gatam]

Obviously, nothing against Dante

if my post seems rough, it s more against SC.
i just used this word (improvement) Dante used about their website to speak about the problem i had to get these serials

GaryB helped me a lot and i had these serials yesterday (thanks a lot Gary)

thanks dante, Jimmy and Hurolura to just understand it was simply about frustration because i was powerless
(you can write mail or call, but if there is no answer during 1 month ?)
i was not really angry, but clearly powerless

for those who think i was just and only angry, i copy / past a part of last mail i wrote to gary

"When i see something like that, i m little angry, not really because i m waiting for a product i bought,
but because i think i m perhaps not the only one in this situation, and something like that is not very nice for SC notoriety.

i like these products a lot (i have my first card since 2000 or 2001) and i don't want to see SonicCore disappear because of users desertion.
How could i recommend SonicCore product to friends or client if i have experience like this, no answer, no mail, nothing during one month
How could i know there's nothing wrong with my order, and they are just busy ? (nothing in my spam folder, i check it and search in it for these sonicCore serials every week)

Everybody is busy, you are, they are, i am .... but if i m late, i just answer to my client."

Anyway, thanks again to GaryB
Have a good day everybody

[King of Snake]

I've been waiting for someone at SC to pick up my request for a keys transfer for a couple of weeks now. Seems they really are busy....